Empower Village
Empower Village

Explore real career paths with companies who believe in your potential.
These roles are offered by our partner organizations, all committed to supporting young adults who have grown up in institutional care homes. Each opportunity is a step toward independence, growth, and meaningful work.

How the Application Process Works

  1. Browse the roles listed below and find one that feels right for you.

  2. Click “Apply” to submit your CV through our platform.

  3. Our team will review your profile and make sure it aligns with the role.

  4. If it’s a match, we’ll arrange an interview with the company and help you prepare.

You’re not doing this alone — Empower Village is here to support you from start to finish.

Open roles

Guest Service Associate – Hakone Hotel

Reports to: Guest Service Leader or Operations Director

Supervises: None

Key Relationships:

  • Internal: Reservations, Guest Relations, Guest Service, Housekeeping, Food & Beverage, Kitchen
  • External: Guests, Vendors, Suppliers, Contractors

Main Purpose:

To provide exceptional customer service at a hotel in Gora, Hakone. The primary focus is to ensure that guests are always the top priority.

The role is a stimulating and diverse position encompassing a variety of duties across Front Office, F&B, and Concierge. Night shifts may be required based on hotel operational needs. Daily front desk operations include training new and existing staff, creating staff schedules, greeting guests, and providing information about local attractions.

You will be working with a dynamic team of colleagues from diverse cultural backgrounds.

This is a 15-room hotel located in Gora, Hakone. Applicants must meet the legal requirements for residence and employment in Japan. The work location is Gora, and accommodation may be provided in addition to salary. Relocation assistance may be available.

Start Date:

From May 2025 onwards (depending on the applicant’s availability)

Main Duties: (Including but not limited to)

  • Always greet all guests in a friendly and courteous manner, striving to remember and use guest names whenever possible.
  • Check in and guide all arriving guests to their rooms according to established procedures.
  • Be fully conversant with all departmental standards and procedures.
  • Handle check-in, check-out, and room change procedures, ensuring all data is fully entered into the hotel system according to reservation details.
  • Maintain cashiering duties and accurately report all monies received daily to the Back Office Director.
  • Be fully aware of any changes to accounting policies and procedures.
  • Be fully knowledgeable of procedures for special promotional activities, such as seasonal packages. (Training provided)
  • Attend to guest complaints, inquiries, and requests, and resolve issues in the absence of the Operations Director/GM.
  • Make every effort to ensure that guests depart the hotel with a positive impression of the hotel’s services.
  • During night shifts, check night reports, prepare morning reports, and prepare all necessary documentation for guest arrivals.
  • Possess a comprehensive knowledge of standard reservation procedures, including proper use of reservation forms, emails, messages, and interpretation of room availability within the reservation system.
  • Take personal interest and pride in ensuring that the front desk work area is kept clean and tidy at all times.
  • Attend to VIP guests while considering hotel health and safety risks and striving to maintain high hotel standards.
  • Provide food and beverage service as needed.
  • Provide concierge services as needed.
  • Clean and replenish common areas, restrooms, and onsen (hot springs).

Main Requirements:

  • Ability to work in a diverse environment.
  • Excellent communication skills.
  • Excellent interpersonal skills.
  • Proficiency in Microsoft Office and front office systems.
  • Japanese and English language proficiency.
  • Problem-solving skills.


Data Center Technician

Location: Inzai Area (Multiple Facilities)

About the company

 We are a leading provider of energy-efficient and reliable data center solutions with over 20 years of experience in designing, building, and operating facilities for a global customer base, including major financial, media, corporate, and cloud service providers.

Our focus is on delivering a seamless, customer-centric experience across all our data center locations. We foster a healthy and learning-oriented environment where our employees can thrive and contribute to our mission of operational excellence and customer satisfaction.

MISSION

  • Achieve zero operational incidents caused by individuals and vendors.
  • Contribute to maintaining or increasing customer satisfaction scores.
  • Demonstrate a proactive approach and the ability to take initiative.
  • Exhibit learning agility and adaptability to new or changing situations.
  • Communicate effectively using standard office productivity applications (e.g., Word, Excel, Outlook, PowerPoint, TEAMS).
  • Effectively communicate with customers to understand their needs and propose solutions.

OUTCOMES

  • Ensure no SLA violations for Remote Hands services.
  • Ensure no SLA violations for Cross Connect services.
  • Minimize customer complaints related to direct communication in a service desk capacity.
  • Maintain a safe working environment with no health and safety incidents or violations.
  • Ensure timely delivery of customer orders.
  • Maintain 24/7 Remote Hands service operation by working according to a shift schedule.

THE TEAM The Data Center Technician role is a key point of contact for customers and is responsible for providing data center services (Remote Hands, Cross Connects, on-demand requests) to data center users. This role directly contributes to customer satisfaction and retention.

This position requires close collaboration with Site Operations, Service Management, Service Operations, telecom vendors, security personnel, and building management engineers.

THE SKILLS / EXPERTISE YOU BRING Essential

  • Proactive mindset with the ability to take initiative.
  • Learning agility and the ability to adapt to new or changed circumstances.
  • Ability to communicate effectively using standard office productivity applications (e.g., Word, Excel, Outlook, PowerPoint, TEAMS).
  • At least 3 years of professional experience in a business environment.
  • General business skills, including time management, teamwork, and problem-solving.

Desirable

  • Experience based on ITIL framework.
  • Experience within the Data Center industry.
  • Telecom cabling and patching skills (knowledge of copper and fiber optic cables).

WHAT WE OFFER We are committed to the professional development of our employees through skill-building programs, learning pathways, and accreditations.

Our compensation package includes competitive salaries, incentive plans, and a comprehensive range of benefits and local rewards. We value work-life balance and offer benefits such as:

  • Pension and insurance options
  • Annual paid vacation
  • Paid sick and injury leave
  • Opportunities for volunteering
  • Discounts on wellness and leisure activities
  • Hybrid working arrangements and a relaxed dress code
  • Commutation allowance
  • Retirement allowance